The DTI’s BPS Technical Committee 71 on Government Quality Management Program composed of various representatives from the academe, trade/industry, consumers’ organization, professional association, research institution, government agencies, and testing institution, met to discuss the possible adoption of the 2015 version of ISO 9001: Quality Management Systems--Requirements for implementation in public offices and their systems.

To ensure the compliance of government offices with Administrative Order (A.O.) No. 161 – Institutionalizing Quality Management System (QMS) in Government, and Executive Order (E.O.) No. 605, s. 2007 – Institutionalizing the structure, mechanisms and standards to implement the government quality management program, the BPS/TC 71 was reconvened to update the existing guidance document in GQMSS.

In the meeting, the Office of the President-Internal Audit Office encouraged everyone to assist in composing a committee that will promote quality government services. It was emphasized that with EO 605 and AO 161, government offices have the constitutional obligation to participate in these discussions. In addition, it was emphasized that the BPS/TC 71 will deliberate other significant standards for the government agencies. The committee further emphasized that a consensus among government offices is essential in deliberating draft Philippine National Standards (PNS). The DTI-BPS, as Secretariat of the said committee, recommended for the renaming of BPS/TC 71 from Government Quality Management Systems to Government Quality Management Standards to cover standards applicable for the government such as the international standards on ISO 37101 on Smart Cities, ISO 37001 on Anti-Bribery, and, ISO 14001 on Environmental Management Systems.

Similarly with the BPS Technical Committee on Quality Management and Quality Assurance (BPS/TC 52), the BPS/TC 71 is a mirror committee of the International Organization for Standardization (ISO) Technical Committee on Quality Management and Quality Assurance (ISO/TC 176). BPS/TC 52 was created to develop the PNS on quality management system while the BPS/TC 71 was created to develop the government sector quality management system guidance document.

The BPS/TC 71 was guided with the International Workshop Agreements (IWA) 4:2009 at that time to establish the guidelines in applying ISO 9001 in the government offices and their systems. For BPS TC 71, it discussed the adoption of ISO 18091:2014 and ISO 9001:2015 to provide the local government units with specifications to achieve a QMS on their personnel, processes and procedures. The BPS/TC 52 adopted the ISO 9001:2015 as a PNS last December 2015.

To assist the BPS/TC 71, the BPS prepared the necessary working guidance documents for the review of its members on 12 May 2017. The committee shall meet every third Tuesday of the month. In the next meeting, the committee Chair and Vice-Chair persons will be elected.

The International meeting of ISO/TC 176 is set on 11-15 September 2017 in Bali, Indonesia, and the DTI-BPS will send invitations to the BPS/TC 71 members.

The Philippines is a Participating (P) member to ISO/TC 176. As P-member, stakeholders are encouraged to actively participate in the early stage of drafting an international standard, and to form a Philippine position by commenting, voting and attending to international fora.

For more information on the BPS/TC 71, send an email to bps@dti.gov.ph.

Source: 

https://www.bps.dti.gov.ph/index.php?option=com_content&view=article&id=444:dti-ph-government-discusses-adoption-of-iso-90012015-in-public-offices-and-their-systems&catid=1:latest-news&Itemid=1

Secretary Benjamin Diokno of the Department of Budget and Management (DBM) and Chair of the Government Quality Management Committee (GQMC) announces the conduct of the Recognition Ceremony for 52 entities from the National Government Agencies (NGAs), Other Executive Offices, Constitutional Office, Government –Owned and –Controlled Corporations (GOCCs), Government Financial Institutions (GFIs), state universities and colleges (SUCs), and local government units (LGUs), which have successfully obtained ISO 9001 Quality Management System (QMS) certification for the period September 1, 2016 to September 22, 2017. This brings to fore about 633 ISO 9001 certified QMS processes in the public sector since 2004.

The GQMC is mandated to encourage and promote improved public sector performance through the adoption of ISO 9001 QMS in all government agencies, and to recognize citizen-driven government organizations that have attained ISO 9001 certification. Other members of the GQMC are the heads of the Department of Trade and Industry (DTI) (Co-Chair); Department of the Interior and Local Government (DILG), Office of the President – Internal Audit Office (OP-IAO), and Development Academy of the Philippines (DAP).

The 5th Recognition Ceremony for Government Organizations with ISO 9001 QMS Certifications was successfully held on October 11, 2017 (Wednesday) at the DAP Conference Center, Tagaytay City. It also highlighted the celebration of the National Quality and Productivity Improvement Month, which was declared through a Presidential Proclamation in 1988.

The event was part of the of the two-day Asian Productivity Organization (APO)-DAPInternational Conference on Public Sector Productivity, with about 500 participants from 20 APO-member countries. With the theme “Transforming the Public Sector in the Age of Innovation”, the International Conference would enable multi-sectoral participation in enhancing overall productivity and quality enhancement thru knowledge sharing of experiences on emerging trends, technologies, methodologies, innovations and policies in the global public sector. The Awardees consisted of the Environmental Management Bureau (EMB); Bureau of the Treasury (BTr); Insurance Commission; Privatization and Management Office; Mindanao Central Sanitarium; Schistosomiasis Hospital; Institute for Labor Studies (ILS); Professional Regulation Commission (PRC); Philippine Atmospheric, Geophysical and Astronomical Services Administration (PAGASA); Philippine Textile Research Institute (PTRI); Technology Application and Promotion Institute (TAPI); Board of Investments (BOI); Civil Aeronautics Board (CAB); Philippine Coast Guard (PCG); Commission on Higher Education (CHED); APO Production Unit, Inc.; Authority of the Freeport Area of Bataan (AFAB); Home Development Mutual Fund (HDMF); National Food Authority (NFA); National Transmission Commission (NTC); Philippine Amusement and Gaming Corporation (PAGCOR); Philippine Deposit Insurance Corporation (PDIC); Philippine Health Insurance Corporation (PhilHealth); Philippine Ports Authority (PPA); Philippine Postal Savings Bank, Inc. (PPSB); PNOC Renewables Corporation; Water Districts in Calumpit, Carcar City, Hagonoy, Metro Kidapawan, Norzagaray, and Plaridel; Aklan State University (SU); Catanduanes SU; Central Luzon SU; Marinduque SU; Pangasinan SU; West Visayas SU; Rizal Technological University; Dr. Emilio B. Espinosa, Sr. Memorial State College of Agriculture and Technology; Nueva Ecija University of Science and Technology; Southern Philippines Agri-Business, Marine and Aquatic School of Technology; Technological University of the Philippines; University of Southern Mindanao; Provincial Governments of Aklan, Bohol, Cavite, Laguna and La Union; City Governments of Mandaue, Cebu; and Olongapo, Zambales; and Municipal Government of Guiguinto, Bulacan.

The Ceremony showcased the innovations and productivity initiatives for performance management systems of the Philippines as the APO Center of Excellence in Public Sector Productivity (COE-PSP). As COE-PSP, our country is expected to share knowledge, innovations and best practices on PSP in Asia and the Pacific region. In the near future, the PSP would help decrease if not eliminate, long queues in government offices, cracked roads, and wasted taxes, among other significant changes.

Government entities which are ISO 9001 QMS certified by accredited independent third party Auditors assure that their frontline services or core processes meet the global management standards and are expected to meet the requirements and satisfaction of their clients.

For more information, visit www.dbm.gov.ph, or follow @DBMgovph on Facebook and Twitter for updates. Other photos of the event could be viewed at https://www.dap.edu.ph/photo-gallery/.

The 4th Recognition Ceremony of the Government Quality Management Program (GQMP) distinguished ISO 9001-certified government organizations on November 10, 2016 at Land Bank of the Philippines Auditorium, Malate, Manila.

Awardees with the GQMC officials during the photo opportunity.

In the event, 99 national line agencies including regional offices, attached agencies, and Department of Health (DOH) hospitals; eight executive offices; a constitutional office; 31 government-owned and controlled corporations and financial institutions; six water districts; 14 local government units; and 21 state universities and colleges were recognized for attaining IS0 9001 QMS certifications. Specifically, these agencies got certified for the period of January 2012 to October 2016. A total of 364 attendees were present in the event.

Vice President Leni Robredo as the Guest of Honor during the ceremony said in her inspirational message that this achievement will concretize the Philippines’ position in Asia and the Pacific as Center of Excellence on Public Sector Productivity. Thus, the country is now reaping the hard work thrusted by some government organizations as its ranking in the World Economic Forum’s Global Competitiveness Index for 2015-2016 enjoys significant improvement. She added that the opportunity to transform the lives of the Filipino people through efficient, effective, and inspired government is more rewarding than any recognition.

The Department of Budget and Management (DBM) Secretary Benjamin Diokno, as Chairman of the Government Quality Management Committee (GQMC), also gave high appreciation to the awardees in his opening remarks. He commended the strong commitment of the agencies’ key officers and staff for the challenging journey they went through to improve delivery of quality products and services to the public. Secretary Diokno emphasized that the problems usually encountered in government offices in terms of quality services are now easier to address if system failures are recognized and appropriate actions or reforms are developed through improved processes and standards.

Secretary Diokno was joined by other GQMC officials in the awarding of recognition certificates to the attendees. Also present were Ms. Magdalena Mendoza (Vice President, Development Academy of the Philippines), Deputy Executive Secretary Alberto Bernardo (Office of the President–Internal Audit Office), Assistant Secretary Ester Aldana (Department of the Interior and Local Government), and Assistant Secretary Ireneo Vizmonte (Department of Trade and Industry).

Representatives from the Philippine International Trading Corporation receive their award from the GQMC officials. From left to right: Ms. Mendoza (DAP), Deputy Executive Secretary Bernardo (OP-IAO), Secretary Diokno (DBM), Assistant Secretary Aldana (DILG), and Assistant Secretary Vizmonte (DTI).

Moreover, the GQMC Secretariat, as the implementing arm of the GQMP, ensures that policies and projects are conducted according to the program’s goal which is to enhance government performance through streamlining frontline services and capacitating individuals from public sector organizations. The team is composed of the DBM-Systems and Productivity Improvement Bureau (SPIB) and DAP-Productivity and Development Center (PDC).

Officials and staff of the Development Academy of the Philippines and the Department of Budget and Management.

The Development Academy of the Philippines (DAP), on 18 September 2015, in its continuous effort to advocate adherence to a culture of excellence among public sector organizations, had successfully launched the Government Excellence Class (GEC) Self-Assessment Validation endeavor as part of Government Quality Management Program’s (GQMP) capacity-building activities.

The GEC serves as a complementary mechanism to the Philippine Quality Awards (PQA) in motivating public sector organizations to practice and institutionalize business excellence. It also encourages objective self-assessment and responsive planning for identification of appropriate technical interventions that will further improve the country’s governance. Primarily, the GEC aims to foster adoption of a culture of excellence in the public sector through implementing GEC self-assessment and action planning deployment, adopting Business Excellence (BE) framework, recognizing BE-practicing agencies with commendable performance, and sharing of best practices among public sector organizations.

Responding to the call for organizational excellence, twelve (12) government organizations, dubbed as the “first wave of GEC participating government organizations”, have enlisted to the GEC Program in 2015. The City Government of Tanauan, City Government of Victorias, Department of Interior and Local Government – Central Office (CO), Department of Labor and Employment – Regional Office (RO) III, Department of Social Welfare and Development – CO, Department of Trade and Industry – RO II, Local Government of Carmona, Philippine Heart Center, Philippine Overseas Employment Administration, Schools Division of Santiago City, Department of Education, Subic Bay Metropolitan Authority, and University of the Philippines Diliman were recognized and awarded with plaques of recognition for their participation in the GEC Program during the 1st International Conference on Productivity and Innovation in November 2015 at Novotel Manila, Araneta Center, Quezon City. To date, the aforementioned organizations were already done with their self-assessment.

The Department of Budget and Management (DBM) Secretary Benjamin Diokno, as Chairman of the Government Quality Management Committee (GQMC), also gave high appreciation to the awardees in his opening remarks. He commended the strong commitment of the agencies’ key officers and staff for the challenging journey they went through to improve delivery of quality products and services to the public. Secretary Diokno emphasized that the problems usually encountered in government offices in terms of quality services are now easier to address if system failures are recognized and appropriate actions or reforms are developed through improved processes and standards.

Moreover, in order strengthen GEC’s promotion and to attract more participating agencies, DAP envisions bringing the program to different regions of the country by means of a roadshow. Thus, the Academy has already successfully hosted the first GEC regional roadshow for the Southern Tagalog Region on 20 May 2016. The Forum was well-attended by various government organizations from all over the Philippines, and fifteen (15) new government organizations have expressed their interest in enlisting to the GEC Program.

The GEC activities in 2016 were capped off by the first GEC Validation Visit. The DAP-GEC Validation Team assisted the Philippine Heart Center (PHC) and the Subic Bay Metropolitan Authority (SBMA) on December 15 and 16, respectively. The purpose of this activity was to provide feedback on how the agencies can obtain more value from the self-assessment process. This activity was also both well-attended not only by the staff who participated in the self-assessment, but also by the top management of each agency. Their presence during the validation is a good manifestation of their commitment to organizational performance excellence.

The SBMA GEC core team and top management pose with the DAP-GEC Validation Team after the completion of the GEC Validation Visit.